Return Policy

Return Goods Authorization


Horizon Solutions® requires a Return Goods Authorization (RGA) number to process a return and credit the customer. To request a refund, call 1-800-724-4750 or contact us via www.HorizonSolutions.com.

The product must be in original packaging and resalable condition and must be returned within 60 days of purchase to receive credit. All product returns are subject to the manufacturer’s return policy terms and conditions. Return goods authorization expires thirty (30) days after RGA issuance.

Material returns are subject to inspection by Horizon Solutions and, if approved for credit, may be subject to restocking charges and shipping/handling fees. Credit for any item's return is subject to Horizon Solutions and the manufacturer’s inspection and approval. 

Order cancellations for non-stock products may be subject to cancellation charges and shipping/handling fees. 

Configured, custom or modified products are non-cancellable and non-returnable. Services that have been provided to customers with or without product sales are non-refundable.

Products are warranted by the manufacturer only. If the product is non-resalable due to a manufacturer defect, its warranty will apply less any shipping/handling charges.

A credit will be issued upon receipt of the return on any approved product and stocked at Horizon Solutions. If Horizon Solutions does not stock the product, we will initiate an RGA from the manufacturer. A credit will be issued to the customer once Horizon Solutions has received manufacturer authorization.

Any unusual storeroom clean-up, project, or large returns are at the discretion of Horizon Solutions Management.

R00PO003 Rev 1 12/10/2020