Now More Than Ever—You Need Remote Support!

| Anita O'Brien

Remote Support

Are You Feeling the Strain?

Are you struggling to keep your manufacturing facility up and running? Staffing is limited, and allowing people into your facility is becoming increasingly more difficult. And oh, by the way, demand is up, and downtime is unacceptable. If you are in this situation, you are not alone. Rockwell Automation® and Horizon Solutions are here for you with remote support.

Rockwell Automation Essential Services Remote SupportThe Piece of Mind You Need

Rockwell Automation offers remote support through TechConnect support contracts. Now more than ever, it’s critical to have a support contract in place. Remote support gets you back up and running faster, with more than 450 engineers available 24/7.

It’s easy to use—it’s just one simple telephone number or login with your authorization number. The contract is based on the product support you need and allows you to choose what best fits your organization.

Easy Communication with Sight and Sound

Are you a visual person? You are in luck because Rockwell Automation now offers Live View, which leverages PTC Chalk technology. Live View allows for real-time remote assistance using augmented reality technology over a mobile-to-mobile communication app. Sound complicated? It isn’t. Imagine being able to show a Tech-Support Engineer what the problem is and having them be able to circle or point to the next steps to help you resolve issues quickly. Check out the short video to see how it works.

Options to Meet Your Needs

Plan Descriptions

Remote Support Plan Descriptions

Plan Comparison

Remote Support Plan Comparison

You can learn more about the product families covered by Rockwell Automation remote support plans here.

Review Your Remote Support Needs

If you are experiencing staffing shortages and having to adjust production schedules, here are some questions to consider:

  • Does your current TechConnect contract give you the coverage you need today?
  • Are social distancing and fluctuating shifts making 8 to 5 support too limited for your needs?
  • Would 24/7 support provide better coverage for your facilities?
  • Have you previously not had coverage on a particular automation family but are now concerned about the depth of your limited staffing?

We are here to help you. We can easily adjust your contract to ensure you have the coverage you need when you need it.

We Can Help You Choose and Customize

Horizon Solutions offers remote training sessions using Zoom or Skype technology for your facility on all your shifts to ensure you get the most out of your agreement. We will work with your staff to get their support accounts set up and explain how to use their contract. Your agreement provides multiple options to get your issues resolved using live chat, phone calls, submit a question, and a searchable knowledge base to assist with common issues.

You can choose to customize your contract to receive notifications. The contract also allows you to manage all your software updates. Your TechConnect subscription provides access to monthly webinars on various topics to help keep your staff educated. We also offer eLearning subscriptions as an option for your contract.

Horizon Solutions and Rockwell Automation are here to help! Contact us today!